Terms of Service

Last Updated: January 7, 2025

1. Acceptance of Terms

By accessing or using The Life Lab HQ ("we," "us," or "our") platform, you agree to be bound by these Terms of Service ("Terms"). If you don't agree to these Terms, you may not use our services.

2. Description of Service

The Life Lab HQ provides a digital platform for personal development and life optimization using our Five Formulas system. Our services include:

• Goal setting and tracking tools
• Habit formation and monitoring systems
• AI-powered recommendations and insights
• Progress analytics and reporting
• Educational content and resources
• Community features and support

3. User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 16 years old to create an account
• One person may only maintain one account unless explicitly authorized

Account Responsibilities

• You are responsible for all activities that occur under your account
• Notify us immediately if you suspect unauthorized access
• Keep your contact information current and accurate
• Do not share your account credentials with others

4. Acceptable Use

You agree to use our platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws or regulations
• Share harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our platform for commercial purposes without permission
• Impersonate others or provide false information
• Engage in spam, harassment, or abusive behavior
• Reverse engineer or attempt to extract our source code

5. Subscription and Payments

Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in our refund policy
• We may change our pricing with 30 days' notice to active subscribers
• Failed payments may result in service suspension or termination

Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• We offer a 30-day money-back guarantee for new subscribers
• Refund requests must be submitted within the guarantee period

6. Intellectual Property

Our Rights

The Life Lab HQ platform, including all content, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of our platform without written permission.

Your Content

You retain ownership of any content you submit to our platform. By submitting content, you grant us a limited license to use, store, and display that content as necessary to provide our services. You represent that you have the right to grant this license.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Disclaimers and Limitations

Service Availability

We strive to provide reliable service but cannot guarantee 100% uptime. We may experience downtime for maintenance, updates, or unforeseen technical issues. We are not liable for any losses resulting from service interruptions.

Medical and Professional Advice

Our platform provides general wellness and personal development guidance. It is not a substitute for professional medical, financial, or psychological advice. Always consult qualified professionals for specific health, financial, or mental health concerns.

Results Disclaimer

While we provide tools and guidance to help you achieve your goals, we cannot guarantee specific results. Your success depends on many factors including your commitment, consistency, and individual circumstances.

9. Limitation of Liability

To the maximum extent permitted by law, The Life Lab HQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of our services.

10. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Harmful behavior toward other users or our team

Upon termination, your access to our services will cease immediately, and we may delete your account and data in accordance with our data retention policies.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by email and by posting the updated Terms on our platform. Your continued use of our services after changes take effect constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@thelifelabhq.com
• Support: hello@thelifelabhq.com
• Address: The Life Lab HQ, London, United Kingdom